Hearing Strategies coaching for hearing care professionals

This package offers training, coaching, and support materials as you lead a 4-week aural rehabilitation class for your clients.

Core Principle

The underlying premise of the Hearing Strategies program is people with hearing loss need to help themselves.

This in no way implies they are alone — far from it. Throughout this program, you offer support and tools to help them improve their understanding and their lives through their own efforts.

Just as powerful is the peer support from others in the class who have hearing loss. A client captured the essence of the peer experience:

“Being with others to share common problems made me aware that what I’m going through is not so unusual.”


This powerful discovery helps each client progress much farther than they can on their own.

About the program: the client component

Hearing Strategies is a four-week group aural rehabilitation program combining three key components: LACE auditory training, communication strategies, and lip-reading instruction. Each week during the two-hour class, knowledge and skills are developed using lessons, activities, readings, and games focusing specifically on each component.

By combining all three areas at once, participants experience a scaffolding effect, because each skill set builds upon the other skills. The resulting outcome is greater than the sum of each part studied alone.

Auditory training: This component consists of two parts: LACE software training and in-class support.

Participants complete the LACE training at home, preferably during the four weeks of the class. During class, participants receive further support when they discuss their training experiences and learn additional tips to get even better results out of their LACE training.

Communication strategies: At least one new strategy is discussed each week to help participants communicate their needs in a clear, assertive manner.

While these strategies are straightforward, they are not necessarily easy to implement. They require changing communication habits and a bit of risk-taking to be open about their hearing loss.

Sometimes a gentle “push” from someone who cares is needed to do something that feels uncomfortable. Emphasize the importance of trying something new when they have support from you and others going through the same situation.

Lip-reading: This component is the most hands-on of the three. The program assumes that the instructor has no prior knowledge of lip-reading instruction. Games and exercises will be used to teach lip-reading skills.


About the program: the hearing care professional’s component

The program includes:

An instructor’s manual with explicit instructions, exercises, games, and readings for the four week program

Participant workbooks for your first group (6)

Links to YouTube video clips for the instructor to practice the lip-reading exercises

Weekly calls (4) via Skype to review the upcoming week’s class

LACE Coaching materials:

  • Installation instructions
  • LACE Scoring Quick Guide
  • LACE training scoresheet
  • LACE coaching notes for clients
  • Templates for progress reports
  • Support documents such as commitment form, Communication Confidence Profile sheets
  • unlimited online support as you coach your participants through the LACE program

What others have to say about this program:


Participants' comments:

"I enjoyed myself and learned a lot. The instructor and rest of the people in the class are what makes the class."

"You and your programs are making a huge difference in my life! Thank you so much!"

"I won’t be reluctant to go out and get into a conversation. I learned that I CAN hear if I listen and apply the strategies. Being with others to share common problems made me aware that what I’m going through is not so unusual.” 

"What I liked most about this class was the personal attention, inclusiveness, and adaptability."


Hearing care professionals' comments: 

“I felt well prepared thanks to all your organization and coaching."


“The lipreading component ended up being a lot of fun. The group was competitive, and your suggestions for teaming people up (people who had more difficulty with people who were better at it) worked well.”


“This program helps to create a more powerful dialogue between the hearing care professional and the client. We can get to the meat of their hearing loss.

It also changes the relationship between couples. Mr. X and Mrs. Z were so much happier as a couple after the program. When the spouse is involved, it is more effective. The blaming game isn’t happening anymore—'If only you’d stop mumbling,' and 'If you’d only look at me.' The program gives them concrete ways to improve their communication.”


“I felt like I was in grad school again. I was learning something new, and I was applying it. Which is fun, and stimulating. I felt energized after the class. I was excited about the material. Really, the basis of Audiology, what we were trained to do in graduate school, is what we’re working on in Hearing Strategies.”


“It well exceeded my expectations."


“It is so much fun! The group dynamics were great and they really shared a lot.“


The cost is $999.99.


To get started, please contact me so we can introduce ourselves and discuss the program in more detail. We can also talk about timelines, expectations, and first steps. References are happily provided upon request.